Last Updated: January 2025
This Return Policy outlines the terms and conditions for cancellations, refunds, and returns related to our event decoration services. Please read this policy carefully before booking our services.
We understand that circumstances may change, and you may need to cancel or modify your event decoration services. Our cancellation policy is designed to be fair to both parties while accounting for the planning and preparation involved in event decoration services.
If you cancel your service 30 days or more before your scheduled event date, you will receive a full refund of any deposits or payments made, minus any non-refundable expenses already incurred for materials or services specifically ordered for your event.
If you cancel your service between 14 and 29 days before your scheduled event date, you will receive a refund of 50% of the total service fee, minus any non-refundable expenses already incurred for materials or services specifically ordered for your event.
If you cancel your service less than 14 days before your scheduled event date, refunds will be provided only for unused materials that can be returned, minus any expenses incurred for planning, preparation, and materials that cannot be returned or reused.
We understand that event plans may change. If you need to modify your decoration services, please contact us as soon as possible. We will work with you to accommodate reasonable changes, subject to availability and any additional costs that may be incurred.
Refunds will be processed using the same method of payment used for the original transaction. Processing times may vary depending on your payment method and financial institution. Refunds typically appear in your account within 5 to 10 business days after processing.
Certain expenses may be non-refundable, including:
If you experience issues with our service delivery, please contact us immediately so we can address the situation. We are committed to resolving service issues promptly and fairly. Refunds or adjustments will be considered on a case-by-case basis based on the specific circumstances.
In the event of circumstances beyond our control, including but not limited to natural disasters, government restrictions, or other force majeure events that prevent service delivery, we will work with you to reschedule services or provide appropriate refunds based on the specific situation.
To cancel or modify your service, please contact us as soon as possible at support@ghythreloph.world or through our contact page. We recommend providing written notice of cancellation to ensure proper processing.
We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Changes will apply to services booked after the policy update date.
If you have questions about our Return Policy or need assistance with a cancellation or refund request, please contact us at support@ghythreloph.world or visit our contact page.